Month-to-month memberships offer the most flexibility. You may terminate your membership at any time, subject to the following:

How to Cancel: You must email contact@hubptc.com with your name and the requested cancellation date.

Timing: Cancellation requests must be received before your monthly billing date.

Refunds: Once a monthly payment has posted, it is non-refundable. If you fail to cancel before the billing date, you will not receive a refund for that month, though you will retain access to the facility for the remainder of the billing cycle.

Contract memberships provide a discounted rate in exchange for a commitment (e.g., 4 months).

Renewal: Contracts auto-renew for the same term length at the end of the cycle.

Price Changes: We guarantee your rate for the duration of your current contract term. We reserve the right to adjust pricing upon renewal; you will be notified of any rate changes prior to your renewal date.

Cancellation/Non-Renewal: To prevent auto-renewal, you must email a cancellation request at least 7 days prior to the end of your current contract term.

Early Termination: Breaking a contract before the term ends requires payment of the remaining balance of the contract.

Holds: Contracts may be paused for illness or injury (with a doctor's note) or pre-planned travel (minimum 2 weeks). Holds extend the contract end date.

Holds must be requested before date of charge

Predetermined end date for hold is required

Hold can be ended early with notification

It is YOUR responsibility to keep track of the end date. Payments will resume automatically at the end of the hold period

Drop-In Class passes are valid for 30 days after purchase date for any applicable class booking. The pass will not be honored after the 30-day window has lapsed.

Drop-In Passes are nonrefundable. If you’d like to upgrade your pass to a membership prior to its use, the value of the pass will be discounted off your first membership payment

Non-Refundable: All CampHUB purchases are non-refundable.

Rescheduling: If you cancel at least 7 days before the camp start date, you may apply your credit to a future camp date within 3 months.

The "Next Camp" Guarantee: If no camps are scheduled within that 3-month window, your credit will be honored for the next available Hub Camp session.

Late Cancellations: Cancellations made within 7 days of the camp start date forfeit all fees and credit.

Deposits: A non-refundable deposit is required to secure your date and time.

Cancellation:

2+ Weeks Notice: If you cancel more than 14 days before the party, you forfeit the deposit, but owe nothing else.

Less than 14 Days Notice: Cancellations made within 14 days of the event are responsible for the full cost of the party package. The remaining balance will be automatically charged to the card on file.

Gratuity: For parties with more than 20 participants, an automatic gratuity of 20% will be added to the final bill to support our staff.

Refund Window: Tickets for singular events (Jams, Clinics, Competitions) are refundable up to 7 days before the event.

Final Sale: Within 7 days of the event, tickets are non-refundable and non-transferable. Tickets are valid only for the specific date purchased.

Returns: Unworn/unused merchandise may be returned within 30 days. The customer is responsible for return shipping costs unless the item is defective.

Equipment: Hub Precision Trainers and hard goods must be returned in original packaging.

Defects: If an item arrives damaged, please contact us within 48 hours for a free replacement.

Shipping: Shipping costs are non-refundable.

In accordance with Massachusetts General Laws Chapter 93, Section 81, you have specific rights to cancel your contract without penalty under the following circumstances:

3-Day Cooling Off Period You have the right to cancel this contract within three (3) business days of signing/purchasing. Cancellation must be made in writing and delivered to contact@hubptc.com or by certified mail. If you cancel within this period, all monies paid will be refunded.

Relocation You may cancel this contract if you move your residence more than twenty-five (25) miles from any Hub Parkour Training Center location, provided that we cannot transfer your membership to a comparable facility within that distance. Proof of new residence (e.g., lease, utility bill) is required.

Medical Disability & Death You or your estate may cancel this contract if you die or become totally and physically disabled for the duration of the contract term. A certificate from a physician stating that you are unable to participate in the services offered by the health club is required for medical cancellation.

Substantial Change in Services You may cancel this contract if the services or facilities offered are substantially changed or if the facility closes and fails to provide a comparable alternative within a reasonable distance.

Membership & Attendance Policy

How Tuition Works Your monthly tuition secures a set number of class credits for the current month (e.g., 5, 9, or unlimited classes). While we encourage members to enroll in a consistent weekly time slot to build skills with the same coach, your membership buys you flexibility, not just a specific hour on the clock.

Flexible Scheduling (Make-Ups) We understand that life happens. If you need to miss your scheduled class, you may use that class credit at any other time within the current month.

Rescheduling: You can "shift" your class to a different day that week or "double up" classes later in the month.

Availability: All rescheduled classes are subject to space availability.

No Carry-Over: Class credits do not roll over to the next month. All unused classes expire on the last day of the month. It is the member’s responsibility to schedule all their classes before the month ends.

Holidays & Closures If Hub PTC is closed for a holiday or weather event, you are responsible for scheduling a replacement class on a different day within that same month.

Tardiness & Safety Warm-Up Safety is our number one priority. The first 5-10 minutes of class are dedicated to a mandatory safety warm-up.

Intro/Early Development: Students arriving more than 5 minutes late will not be admitted to class.

General Youth/Adult: Students arriving more than 10 minutes late will not be admitted to class.

Policy: Students denied entry due to lateness are not eligible for a refund or a makeup credit. Please plan your commute accordingly.

Class Registration & Capacity To maintain safe coach-to-student ratios, pre-registration is required for all classes.

Spot Guarantee: We cannot guarantee a spot for walk-ins. Classes that have reached capacity will not accept additional students.

Consistency: While you have the flexibility to choose different days, we strongly encourage sticking to a standard weekly schedule to build rapport with coaches and classmates.

Inclement Weather In the event of severe weather, Hub PTC generally follows the Sudbury Public Schools closure policy.

School Closures: If schools are closed, Hub PTC will be closed until at least 3:00 PM. Staff will reassess road conditions by 1:00 PM to determine if evening classes will run.

Communication: Official decisions will be posted immediately on our Facebook/Instagram pages and sent via email. Please check social media before heading to the gym.

Safety First: Our staff commute from various locations. Even if your local roads are clear, if our staff cannot travel safely, we will remain closed.

Zero Tolerance Policy Hub PTC is committed to being a safe, accepting place for everybody. We have a Zero Tolerance Policy regarding bullying, harassment, discrimination, or unsafe behavior. Violation of this policy may result in immediate removal from the facility and termination of membership without refund.

USPK Alignment In addition to our house rules, Hub PTC defers to and upholds the Code of Conduct established by the United States Parkour Association (USPK). We expect all members and guests to act with respect toward the facility, staff, and fellow practitioners.

Please ensure students are picked up promptly at the end of class, camp or event. Children aged 10 and under must be picked up inside the lobby. Frequent late pick-ups (more than 10 minutes past class end) may result in a strictly enforced late fee of $1 per minute to compensate staff for their time.

Hub is not responsible for lost, stolen, or damaged personal property. We strongly recommend leaving valuables at home or keeping them in a secure bag within view.

Classes + Camps: Children aged 7 and up may be dropped off for their scheduled classes. Children under 7 must have a parent or guardian present in the facility.

Open Gym: Children aged 5 and under must be directly supervised (watched) by a parent or guardian at all times on the floor.

Hub Marketing: You grant Hub PTC permission to use photos and videos taken of you/your child for marketing and promotional purposes.

Community Filming: You acknowledge that other members may film their own practice in the gym. Please be respectful of others' privacy and safety when filming.

In the event of a medical emergency where the participant (or parent/guardian) cannot respond, you grant Hub PTC staff permission to administer First Aid/CPR and/or secure emergency medical transport (ambulance) at the participant’s expense.

We maintain an informal Lost & Found bin. While we will try our best to help you locate missing items, Hub PTC is not responsible for lost or stolen property. We do not guarantee the return of any items left behind.

Processing Time: All orders are processed within 3 to 5 business days. Once processed, the order will be shipped on the next available business day.

Risk of Loss: Ownership of packages turns over to the buyer once passed to the shipping carrier (UPS, FedEx, Sendle, etc.). Hub PTC is not responsible for lost or stolen packages once the carrier marks them as "Delivered."

Damaged Items: If your equipment arrives broken or damaged, please contact us within 48 hours of delivery. We will replace any item that arrives defective or broken during transit.

Intended Use: Hub Precision Trainers and other equipment are designed for use on flat, clean, and stable surfaces only.

Supervision: While Hub PTC has no duty to supervise the use of equipment outside our facility, we strictly recommend that all training take place under the supervision of an adult guardian or a qualified sports professional.

Assumption of Risk: The purchaser understands that parkour training involves inherent risks. By purchasing this equipment, you assume full responsibility for its safe setup and use. Hub PTC is not liable for injuries resulting from home use.

We maintain an informal Lost & Found bin. While we will try our best to help you locate missing items, Hub PTC is not responsible for lost or stolen property. We do not guarantee the return of any items left behind.

Return Window We want you to be completely satisfied with your Hub gear. You have 30 days from the date of delivery to initiate a return or exchange for most items.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it:

- Apparel: Unworn, unwashed, and with original tags (if applicable).

- Equipment (Precision Trainers): Unused, undamaged, and in original packaging.

Note: Gift cards and "Final Sale" items are non-refundable.

Damaged or Defective Items If your order arrives damaged or defective, we will make it right. Please contact us immediately (within 48 hours of delivery) with a photo of the damage.

Standard Returns & Exchanges (Change of Mind) If you ordered the wrong size or simply changed your mind:

Return Shipping: The customer is responsible for paying the shipping costs for returning the item. Shipping costs from the original order are non-refundable.

Refund Processing: Once we receive your return and inspect the condition, we will process your refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your statement.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.