General Policies

Choosing Class

In an effort to enhance your experience, we are asking you to choose a class to attend each week. We have a flexible class choice policy, but find a standard day of week allows better relationships to form with classmates and coach!

Our coaches work together each week to design a curriculum that will challenge their classes and help their students progress their movements. Pre-registering for your class ahead of time helps out our coaches a bunch!

If you miss a class on your scheduled day we have plenty of options for make up classes. To learn more about makeups, please see our makeup policy.

Tardiness

Showing up for class on time prepares students for the lesson ahead, tardiness is not tolerated.

Students of our Intro Program or Early Development Programs have 5 minutes after the scheduled start of class to sign in.

Students of our General Youth and Adult Classes have 10 minutes after the scheduled start of class to sign in.

There will be no refund for missed class due to tardiness.

Make Up Policy

Hub Parkour Training Center tuition pays for your child’s spot in class, regardless of attendance. Monthly tuition is based on your membership package and remains consistent at either 5, 9, or unlimited classes.

Hub Parkour Training Center offers unlimited makeup classes to current members for any classes missed and for any eligible days that Hub Parkour Training Center may be closed as long as space permits, and within the same month.

Please see Holiday Closure schedule for those holidays that are eligible for a makeup. Makeup classes must be scheduled in advance and may not be transferred to another client, refunded, or used as credit.

Inclement Weather

In case of inclement weather, we follow the Norton Public Schools closures, if they are closed, we are closed until 3:00 PM. Our staff will then reassess the weather conditions and make a decision for the remainder of the day.

We will communicate via email, Facebook, and Instagram for these closures as early as possible.

Weekend classes and school vacation camps/classes will have a closure decision made by staff and posted on our Facebook/Instagram pages at least one hour prior to the first scheduled class/camp of the day.

Please understand some of our coaches live in different parts of the state where the weather may be different. Our priority in closure decisions is always the safety of our students as well as our staff as they are traveling to the facility.

Refund/Cancellation Policies

Below are our refund policies for all purchases. All refunds and refund eligibility will reflect what is written here for each product/service. All requests for refund must be submitted via email to contact@hubptc.com within the appropriate refund window.

Any change to a membership (e.g., putting a membership on hold or terminating) must be confirmed in writing through our general email: contact@hubptc.com. If you have spoken to one of HUB’s staff in person or over the phone regarding a change in membership, an email confirmation will still be required before a change will be implemented.

Month-to-Month Membership Refund/Cancellation Policy

Month to month memberships may be terminated at any time so long as a written email is submitted to contact@hubptc.com with member name and requested cancellation date. Membership cancellation requests must be submitted prior to unwanted auto pays. Our membership fee refund is as follows:

If you cancel before the start of the new month, your payment will be halted or refunded if already posted.
If you cancel within 5 days after the payment has been posted, you will receive a 50% refund of the tuition fee.
If you cancel more than 5 days after the payment has been posted, you will receive a 50% credit to your HUB account.
If you cancel 30 days or more after payment has been posted, no refund or credit will be given.

Contracts Termination Policy

Our contracts are set up to provide long term members with a break in price. We hold the right to change the pricing of these contracts at any time.

If you break out of a contract early, you will be charged the remaining balance due on the contract, regardless of when you break the contract (E.g., Breaking a 4 month contract 2 months in you will need to pay the total of month 3 and 4 to complete cancellation).

Contracts auto-renew at the end of their cycles unless we get written notice via email to cancel before this charge hits (E.g., 4 month contracts will run for 4 months and the immediately begin a new 4 month cycle the following month )

We will allow contracts to be paused or extended due to illness or injury, but never refunded. Our holds policy is as follows:

Holds must be requested before date of charge
Predetermined end date for hold is required
Hold can be ended early with notification
It is YOUR responsibility to keep track of the end date. Payments will resume automatically at the end of the hold period

Drop-In Class Refund Policy

If you accidentally purchase a drop-in class or purchase it within the last month, you are eligible for a refund. Otherwise, the pass will remain available on your account for future use.

Camp Refund Policy

All CampHUB passes are refundable up to seven days prior to the next camp start date (week long camps refund window closes the week before the first day of the camp). Camp purchases within seven days of camp start date are non refundable for any reason. Camp passes are eligible for all camps and are usable within one year of purchase date. Pass holders canceling within the week of the camp start will not receive a refund and the pass will remain on their account until the expiration date.

Birthday Party Policy

Deposit required to confirm birthday party time slots. Birthday party slots held without deposit will be released for booking seven days after initial hold request. Deposits for birthday parties are non-refundable and only applicable to the date and time deposit was used for. Rescheduling of party will result in an additional deposit for new date and time. Party total will be owed at party check out. Birthday Parties may be canceled no less than two weeks prior to party date. Party cancellations within two weeks of party date will require full payment of party package to cancel.

An automatic gratuity of 20% will be added to the total bill for parties of more than 20 participants. This policy ensures that our staff is fairly compensated for the additional effort required to provide excellent service to large groups.

Event/Jam/Clinic Refund Policy

All tickets/passes to singular HUB Parkour Training Center events, workshops, jams, clinics, or open practices are refundable up to 7 days before the event date. Tickets/passes will not be refunded within seven days of event date. Tickets/passes are only valid for the event date purchased and will not be honored at future events unless notice is given from the facility.

Merchandise Policy

Merchandise is eligible for exchange or refund within a 30-day window from the date of purchase.

CLOSURES

Below are the holidays in which Hub Parkour Training Center is CLOSED for regularly scheduled evening and weekend classes.

2023 Holiday Closures - Evening and Weekend Classes

Student are only permitted to enroll in a makeup class for the holidays in bold. Tuition will not be refunded or prorated for holidays or school vacation weeks.

This policy applies to Evening and Weekend Classes ONLY.

Christmas Eve & Christmas Day 2022

Saturday , December 24th - Sunday, December 25th, 2022

New Year’s Eve & Day 2022-2023

Saturday, December 31st - Monday, January 2nd, 2023

Easter Sunday

Sunday, April 9th, 2023

Mother’s Day

Sunday, May 14th, 2023

Memorial Day

Monday, May 29th, 2023

Father’s Day

Sunday, June 18th, 2023

Independence Day

Tuesday, July 4th, 2023

Labor Day

Monday, Sep. 4th, 2023

Halloween

Tuesday, October 31st, 2023

Thanksgiving Day

Thursday, Nov. 23rd, 2023

Christmas Eve & Christmas Day

Sunday, Dec. 24th - Monday, Dec. 25th 2023

New Year’s Eve & Day

Sunday, Dec. 31st, 2023 - Monday, Jan. 1st, 2024

2023 Holiday Closures - Homeschol Classes

This policy applies to Home-school classes ONLY.

February Vacation Week

Monday, Feb. 20th - Friday, Feb 24th, 2023

April Vacation Week

Monday, April 17th - Friday, April 21st, 2023

Summer Break

Monday, June 19th - Monday, Sep. 4th, 2023